Returns & Refunds

Not completely satisfied? We’re here to help.

We want you to feel confident shopping with us. If you’re not fully happy with your purchase, you may return eligible items within 180 days of delivery.

To qualify for a return:

• the item must be unused and in its original condition
• all original tags must still be attached
• the item must be returned with its invoice or order confirmation

Once your return has been received and checked, your refund will be issued to your original payment method within 7 working days, or you may choose an exchange where applicable.

Important Notice

Sale items

Items purchased on sale or during promotional events may not qualify for a full refund.

Please note:
All final sale items are non-returnable and non-refundable.

How to Return an Item

1. Request a Return

To begin your return or exchange request, please contact our customer support team at:

service@gzrrelt.com

Please include your:

• full name
• order number
• item(s) you wish to return or exchange
• reason for the return

2. Prepare Your Parcel

Please pack the item(s) securely to avoid damage during transit and include your invoice or order details inside the parcel.

If you no longer have the original packaging, please use suitable protective packaging to ensure the item is returned safely.

3. Send Your Return

Attach your shipping label securely to the parcel and make sure any old shipping labels are removed or fully covered.

You may return your parcel using a trusted local courier or postal service.

4. Refund, Exchange or Store Credit

Once your parcel has arrived at our returns facility, we’ll email you to confirm receipt.

After inspection, eligible items may qualify for one of the following:

• full refund
• exchange
• store credit

Full-price items

Full-price items may be eligible for:

• exchange
• store credit
• refund

Sale items

Sale items may be eligible for:

• exchange
• store credit

unless marked as Final Sale

Refunds are typically processed within 7 working days after the returned item has been received and approved.

Need help?

If you have any questions regarding your return, refund, or exchange, please contact us anytime:

Email: service@gzrrelt.com

Return Address

Returns Department
3/F, Building A, Factory Building
Heyu Industrial Zone, Zancheng Community
Fuhai Street, Bao'an District
Shenzhen, China

Helpful Return Notes

To ensure your return is processed smoothly, please remember:

• return shipping costs may not be refundable unless the item is faulty or incorrect
• we recommend using a tracked delivery service
• we are not responsible for parcels lost in transit without tracking proof