FAQ

How do I place an order?

Placing an order is quick and simple:

Add your favourite items to your basket
Proceed to checkout using either:
- Website Checkout
- PayPal
Enter your delivery and contact details, including:
- email address
- full name
- shipping address
If you have a valid discount code, enter it in the Discount box and click Apply
Continue to shipping, then payment
Review your order and click Complete Order

Once your order has been placed successfully, you’ll see an on-screen confirmation and also receive a confirmation email.

If you need any help during checkout, please contact us at service@gzrrelt.com

What if an item is missing or I receive the wrong product?

If anything is missing from your order, or if you’ve received the wrong item, please contact us as soon as possible at service@gzrrelt.com

To help us resolve this quickly, please include:

your Order Number
a brief explanation of the issue
a clear photo (image size under 1MB if possible)

If we’ve made a mistake, we’ll send the correct item to you free of charge.

And if the wrong item was sent, you usually won’t need to return it — you may keep it with our compliments.

How do I know my order has gone through?

Once your order has been successfully placed, you’ll receive a confirmation email with:

your Order Number
a summary of your purchase
your order details

If you haven’t received this email, please check your junk/spam folder first, or contact us for assistance.

Can I change the items in my order after placing it?

Yes — amendments may be possible, but only if requested before 11:00 PM (PDT) on the same day the order was placed.

To request a change, please email us as soon as possible at:
service@gzrrelt.com

Please note that once an order has entered processing, changes may no longer be possible.

How do I add items to my basket?

To add an item to your basket:

Visit the product page of the item you’d like to purchase
Select any required options or preferences
Click Add to Cart

You’ll then be taken to your basket, where you can either continue shopping or proceed to checkout.

How can I view what’s in my basket?

To see the items in your basket, simply click the basket/cart icon at the top of the website.

From there, you can:

review your selected items
update quantities
remove unwanted products
proceed to checkout

How do I remove an item from my basket?

Open your basket by clicking the cart icon at the top of the page.

Find the item you’d like to remove, then click Remove.
Your basket will update automatically.

How do I change the quantity of an item in my basket?

Go to your basket and locate the item you’d like to update.

Use the Quantity selector to increase or reduce the number of items.
Your total will update automatically once the quantity has been changed.

Which browsers work best with your website?

For the best shopping experience, we recommend using the latest version of:

Google Chrome
Safari
Firefox
Microsoft Edge

Older browsers may not display certain features correctly.

What payment methods do you accept?

We currently accept:

Visa
MasterCard
American Express
Discover
PayPal
Apple Pay

All payments are processed through secure and encrypted checkout systems.

How do I pay with PayPal?

Paying with PayPal is easy.

At checkout, simply click the PayPal option and you’ll be redirected to PayPal’s secure payment page to complete your order.

Please ensure your payment and delivery details are entered correctly to avoid delays.

How do I use a discount code?

Using a promo code is simple:

Add your chosen items to your basket
Click Checkout
On the checkout page, locate the Discount box
Enter your code and click Apply

If the code is valid, your discount will appear in the order summary before payment.

What is your return and exchange policy?

We want you to shop with confidence.

For full details on returns, exchanges, and refunds, please refer to our Return Policy.

If you need further help, our support team is always happy to assist.

How do I return an item?

If you’d like to return an item, please contact us first at:

service@gzrrelt.com

We’ll guide you through the return process and provide the next steps.

What is your cancellation policy?

Order cancellations are allowed before 11:00 PM (PDT) on the same day your order is placed.

After this cut-off time, your order may already be in processing and cancellation may no longer be possible.

To request a cancellation, please contact us at:
service@gzrrelt.com

Is ordering online secure?

Yes — shopping on our website is secure.

We use trusted security systems to protect your personal and payment information during checkout.

All sensitive information is encrypted using industry-standard security technology.

Is it safe to use my credit card on your website?

Yes. Our website uses a secure payment gateway and encrypted checkout technology to keep your payment information protected.

Your card details are processed securely and are not stored in an unsafe manner.

Will my personal information remain private?

Absolutely.

Any information you provide to us is treated as private and confidential. We do not sell, rent, or share your personal information with third parties without your permission, unless required by law.

For more details, please refer to our Privacy Policy.